AWD helps insurance and pension companies to manage processes, people and systems to improve operational efficiency, lower operating costs and increase customer satisfaction.
AWD provides a central repository for all work in progress and allows organisations to monitor workloads and employee performance in real time. AWD provides efficiencies in:
- Applications and Renewals - Automated processing, reducing human involvement.
- Claims - Speedier resolution and greater first time accuracy.
- Regulatory Compliance - Full auditing and compliance capability and pre-packaged regulatory rules.
- Customer and Agent Servicing - Real time access to complete customer information. Call centre and self service capability.
- Customer Maximisation - Analytics for cross sell and up sell opportunity. Campaign development and execution processes.
AWD customers include AIG, Aegon Group, Axa, Friends Provident, Legal & General, Manulife, Old Mutual, Royal London, Scottish Widows and many other insurance companies around the world.
