Deregulation in the utilities markets has moved customer service to the top of the agenda. AWD provides the tools to help suppliers improve customer service whilst reducing costs.
By defining, coordinating and reporting on specific tasks within core operations, and integrating those tasks with relevant host systems, DST Global Solutions' AWD brings efficiency, optimisation and control to Utilities companies.
Improves customer service, reduces processing costs
Processes such as complaints, new supply connections, account opening/closing, changes and recovery can all be handled much more efficiently with AWD. From the receipt of the original contact, to the capture of relevant data, the verifications and checks necessary to guarantee supply, and ultimately, to billing for the services provided, AWD facilitates a consistent, integrated and compliant approach to service that can be reproduced, reported on and improved.
