The most traditional use of AWD is in an organisations customer service division having been deployed in customer service operations for over 15 years.
The product suite offers a large 'footprint' of functionality to fulfill customer service requirements from the telephone contact centre to literature fulfilment and product provisioning. AWD is used extensively for centralising process operations both domestically and off shore. By consolidating business proccesses across an enterprise, organisations can benefit from consistent and cost effective group wide processing.
